Buyer Protection
Your Money, Your Safety
Buyer Protection is currently available on eligible Faisalabad listings.
Mehfoz holds your payment in secure Protected Deals until you receive, inspect, and approve your phone. Reduced risk: the payment is only released once you confirm. If the device does not match the listing (wrong model, storage, or PTA status) or has a major undisclosed defect, report it within the review window. Refund eligibility is reviewed by Mehfoz and terms apply.
5 Simple Steps to Safer Buying
From payment to delivery, every step is designed to keep your money and the seller's phone safe
Your Payment Goes to Mehfoz Protected Deals
When you choose Buyer Protection at checkout, your payment doesn't go to the seller directly. Instead, it's held safely in Mehfoz's secure Protected Deals account.
- ✓Pay by bank transfer to Mehfoz, then upload the receipt
- ✓Receive instant confirmation with transaction ID
- ✓Seller is notified that funds are secured
- ✓Your money is fully insured during the process
Seller Ships the Phone with Tracking
Once Mehfoz has confirmed your transfer, the seller is told to dispatch the phone, and the dispatch is recorded against your order so you can see it has gone.
- ✓Nothing reaches the seller until you confirm you have the phone
- ✓Tracking number is shared with you automatically
- ✓Mehfoz monitors shipment progress in real-time
- ✓If seller fails to ship, you get instant refund
You Receive the Phone
Once the phone arrives at your address, you'll receive a notification. Don't open the package in front of the courier — take it inside first.
- ✓Take a video while unboxing the package
- ✓Check IMEI, model, and condition carefully
- ✓Test all features: camera, speakers, charging
- ✓Verify battery health matches the listing
Check the Phone Before You Confirm
Nothing is paid out until you confirm. Take the time to check that everything matches the listing before you do.
- ✓Use the phone normally before you confirm anything
- ✓Check all advertised features and accessories
- ✓If anything is wrong, report it immediately
- ✓Take photos and videos as evidence if needed
Confirm or Request Refund
If you're satisfied, confirm the purchase and the seller receives payment. If something is wrong, initiate a return and claim a refund under Buyer Protection terms, subject to review.
- ✓Tap "Confirm Receipt" to release payment to seller
- ✓Or tap "Report Issue" to start the return process
- ✓Mehfoz looks at anything you raise before the money moves
- ✓A refund is returned to the account you paid from
Just 1% for Added Peace of Mind
No hidden fees, no surprises. Pay only when you use protection.
Who Pays the Protection Fee?
The 1% protection fee is paid by the buyer at checkout and is added on top of the phone price. This fee covers Buyer Protection service, dispute mediation, and refunds where eligible under Buyer Protection terms. Sellers don't pay anything to receive protected payments. A separate delivery fee covers Mehfoz's delivery coordination, tracking support, and proof-of-delivery handling for protected deals. Delivery availability and method may vary by city and order.
What If Something Goes Wrong?
Here's how Buyer Protection helps in common scenarios
Seller Never Ships
The seller takes the order but never dispatches the phone.
Your payment is refunded under Buyer Protection terms. The seller's account is suspended pending review. You can leave a negative review.
Phone Doesn't Match Listing
You receive a phone with worse condition, lower battery, or different specs than advertised.
Report the issue with photos. Mehfoz reviews evidence and, where eligible, issues a refund under Buyer Protection terms. Return shipping is paid by seller.
Phone Arrives Damaged
The package was damaged during shipping and the phone has new defects.
Document the damage with photos and videos. File a claim within 24 hours. Mehfoz handles the courier dispute and refunds you.
Phone is Stolen or Blacklisted
The IMEI is blacklisted, the phone is reported stolen, or it has any legal issue.
You can claim a refund under Buyer Protection terms, subject to review. The seller is permanently banned. The matter is reported to authorities if necessary.
Phone Arrives Late
The phone takes much longer than expected to arrive.
If delivery exceeds 7 days from order, you can request a refund under Buyer Protection terms, subject to review. Mehfoz also assists in tracking the package.
Dispute Without Clear Evidence
You and the seller disagree about the phone's condition with no clear proof.
Mehfoz mediates fairly using listing details, photos, and chat history. Decision is final and binding for both parties.
Why Buyer Protection Works
The same trust mechanism used by global marketplaces
Money Held Securely
Your payment sits in a separate Mehfoz Protected Deals account, completely isolated from operating funds. It cannot be accessed by sellers, staff, or anyone except through the proper release process.
Fair Dispute Resolution
Trained Mehfoz mediators review every dispute using listing details, chat logs, photos, and shipping records. Decisions are based on evidence, not who shouts loudest.
Reversible Transactions
Unlike direct payments, Protected transactions can be reversed if something goes wrong. You have a clear path to get your money back.
Behavior Tracking
Sellers who repeatedly cause disputes face account suspension. Buyers who file false claims lose protection privileges. This keeps the system honest for everyone.
Frequently Asked Questions
Everything you need to know about Buyer Protection
Is Buyer Protection mandatory for all purchases?▼
What payment methods can I use?▼
How quickly do I get my refund if there's an issue?▼
Can the seller cancel the order after I pay?▼
What happens after the phone reaches me?▼
Can I extend the inspection window?▼
Is the 1% fee refundable if I return the phone?▼
What if the seller is in a different city?▼
Buy with Confidence Today
Buy used phones with more confidence on a trust-first platform — with inspection and buyer protection on supported deals.