Help Center

Look for verified seller badges (especially 🏪 Verified Seller), read reviews, and request inspection for high-value phones. Mehfoz reviews listings before they go live, and you can report suspicious listings. For high-value phones, request Phone Inspection where available.

An inspection fee and a protected deal are paid by bank transfer to a Mehfoz account — the details are shown when you start, and you upload the receipt. A deal settled in cash at a meetup is between you and the seller and is not covered by Buyer Protection.

No, but highly recommended for phones over Rs 50,000 or when buying from unfamiliar sellers. The 1% fee means Mehfoz holds the money until you confirm you have the phone, with refunds where eligible under Buyer Protection terms.

An inspector checks the phone in person at the seller's place, point by point. When the report is published you are emailed, and you read it in your Mehfoz account under My Inspections.

Yes, if you used Buyer Protection. Check the phone before you confirm receipt: once you confirm, the payment is released to the seller. Report a problem to Mehfoz before confirming and the order can be refunded instead, subject to Buyer Protection terms. Without protection, a return depends on what the seller agrees to.

Only PTA Approved and Non-PTA phones. JV and Patched devices (any phone with a modified IMEI — factory, software or hardware patched) are strictly prohibited and such listings are rejected.

No. JV/Patched devices are not allowed on Mehfoz in any form. Attempting to list one may result in listing rejection or account action under our marketplace policies.

Yes, free. You can list as many phones as you want, upload photos, manage chats, and complete sales without paying any fees.

For a direct sale, at handover. For a protected sale, Mehfoz releases the payment to you after the buyer confirms they have received the phone — you choose whether that goes to JazzCash, EasyPaisa or a bank account.

Yes, you can edit or delete your listings anytime from your profile. Active negotiations and pending transactions cannot be deleted until completed.

Complete your profile, verify your identity, post honest listings, respond quickly to buyers, deliver as promised, and ask satisfied buyers for reviews.

Mehfoz reviews all disputes fairly using listing details, photos, chat logs, and evidence. False disputes can affect the buyer's account standing and protection privileges. Your interests are protected.

A fixed catalogue of 41 checks across physical condition, battery and performance, camera systems, audio and connectivity, display and touch, software and identity, sensors and features, and accessories, with 7 evidence photos in every report. Inspection is currently available on eligible Faisalabad listings.

The buyer pays the Rs 1,000 inspection fee. This is paid upfront when requesting the inspection.

All inspectors undergo background verification, technical certification, and ongoing training. They are paid a fixed salary (not commission) so they have no incentive to mislead you.

The report shows everything with photos. You can buy at listed price, negotiate a lower price based on findings, or walk away. Your Rs 1,000 inspection helps you make a more informed decision before you buy.

Your payment is held safely in Mehfoz Protected Deals until you receive the phone and confirm satisfaction. If something goes wrong, you may be eligible for a refund. Buyer Protection is currently available on eligible Faisalabad listings.

Your money is with Mehfoz, not the seller, so nothing is lost while you wait. If the seller does not dispatch, raise it with Mehfoz and the order can be refunded instead of released. The seller faces account suspension.

Yes! If you return the phone and get a refund, the 1% fee is also refunded. You only pay it for completed transactions.

Approved refunds are processed within 24 hours. JazzCash/EasyPaisa transfers arrive instantly. Bank transfers take 1-3 business days.

Verified badge, priority listings, business dashboard, dedicated support, bulk listing tools, marketing boost, and access to exclusive verified seller community.

Usually 3-5 business days. Submit application, document verification, a verification call, a shop visit if applicable, and approval.

Active mobile phone business, legal documents (CNIC, business address proof, NTN if applicable), minimum 5 phones in stock, reasonable business hours, verified phone number, and quality standards compliance.

Listings are free. Buyer protection (1%) is charged at purchase. Inspection (Rs 1,000) is charged when you book inspection. No subscriptions or hidden fees.

Before the seller ships, you can request a refund under Buyer Protection terms. After shipping, you can request a refund through the dispute process if there is a legitimate issue.

No hidden fees. Listing is free, browsing is free, chat is free. You only pay for optional services (protection and inspection) when you choose to use them.