Refund Policy
Last updated: June 4, 2026
1. Overview
Mehfoz is committed to fair refunds for valid claims. This policy explains when refunds apply, how to request them, and how they are processed. Refund eligibility depends on whether you used Buyer Protection and the nature of the issue.
2. Buyer Protection Refunds
If you used Buyer Protection (1% fee), you are eligible for a full refund in these cases: phone never delivered within agreed timeframe; phone significantly differs from listing description; phone has undisclosed defects (water damage, broken screen, etc.); phone is stolen, blacklisted, or has legal issues; seller becomes unresponsive after payment; or you report the problem to Mehfoz before confirming receipt. The 1% protection fee is also refunded if your refund is approved.
3. Inspection Service Refunds
The Rs 1,000 inspection service fee is non-refundable for completed inspections - even if you choose not to buy the phone based on inspection findings. The service itself was provided. However, you can request a refund if: inspection was not actually performed; no report was published for it; or you are unsatisfied with the quality of the inspection. Contact support@mehfoz.pk within 7 days of inspection.
4. Listing Fees
Listing on Mehfoz is free, so there are no listing fees to refund. If you were charged any unexpected fee for listings, contact us immediately for a refund.
5. Refund Process
Step 1: Initiate refund request through your account dashboard or contact support. Step 2: Provide evidence (photos, videos, chat logs, shipping records). Step 3: Mehfoz reviews evidence within 24 hours. Step 4: If approved, refund is processed within 24 hours of decision. Step 5: Payment arrives via original payment method.
6. Refund Timelines
Protected deals are paid to Mehfoz by bank transfer, and an approved refund is returned to the account the money came from. How quickly it lands depends on the banks involved. Cash settled directly between a buyer and a seller is not handled by Mehfoz and cannot be refunded by us. You are notified at each step and the order shows its current state in My Protections.
7. Non-Refundable Situations
Refunds are not available for: phones bought without Buyer Protection (direct seller transactions); buyer remorse after you have confirmed receipt; issues caused by buyers misuse after receiving the phone; phones modified or repaired by buyer; or false claims (which may result in account penalties). Be sure to use Buyer Protection to be eligible for a refund under Buyer Protection terms.
8. Dispute Resolution
If you disagree with a refund decision, you can: appeal within 7 days by providing additional evidence; request escalation to senior support manager; or pursue legal remedies under Pakistani consumer protection law. Mehfoz reviews appeals fairly using all available evidence.
9. Seller Side
A seller is paid after the buyer confirms they have received the phone and Mehfoz releases the payment. If a refund is approved against you: payment held in Buyer Protection is returned to buyer; your account standing may be affected; repeat refund cases may result in account suspension. Sellers should ensure honest listings and quality service to avoid refund disputes.
10. Returns of Goods
For approved refunds, the phone must be returned to the seller (if shipped). Mehfoz coordinates return shipping at the sellers expense. The buyer must: package the phone securely (preferably original packaging); include all original accessories received; ship via Mehfoz-approved courier within 3 days; and provide tracking number. Refund is processed once seller confirms receipt of returned phone in original condition.
11. Special Cases
Stolen Phones: Immediate full refund. Mehfoz reports to authorities. Account Hacking: If unauthorized purchases were made, contact us immediately for emergency refund and account security review. Service Disruptions: If Mehfoz service issues prevent normal transaction completion, you may be eligible for refunds and compensation.
12. Contact for Refunds
To request a refund or ask questions: Email: refunds@mehfoz.pk, Phone: 0321 00 11 222, Account Dashboard: My Orders, Select Order, Request Refund. We respond to all refund inquiries within 24 hours.
Refund Quick Facts
- ✓ full refund (where eligible) with Buyer Protection
- ✓ Payment held until you confirm you have the phone
- ✓ Processed within 24 hours of approval
- ✓ Protection fee also refunded if claim approved
- ✓ Fair mediation by Mehfoz support team