Privacy Policy
Last updated: June 4, 2026
1. Introduction
Fastly (Private) Limited (we, us, our) operates the Mehfoz used phone marketplace platform (the Service). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.
2. Information We Collect
We collect information you provide directly to us, including: name, phone number, email address, CNIC number (for verification), business information (for verified sellers), listing photos and descriptions, payment information (processed by third-party providers), and chat messages between users. We also automatically collect: IP address, device information, browser type, pages visited, time spent on pages, and location data (with permission).
3. How We Use Your Information
We use your information to: facilitate transactions between buyers and sellers, verify user identities and prevent fraud, process payments via Buyer Protection, provide customer support, send transactional notifications and updates, improve our Service through analytics, comply with legal obligations, and resolve disputes between users.
4. Information Sharing
We share your information only as follows: with other users for transactions you initiate (name, phone, listing info), with payment processors (JazzCash, EasyPaisa, banks) to process transactions, with inspection service providers when you book inspections, with legal authorities when required by law, and with service providers who help us operate the platform (under strict confidentiality agreements). We never sell your personal data to advertisers or third parties.
5. Data Security
We implement bank-grade security measures including SSL/TLS encryption for all data transmission, encrypted storage of sensitive information (CNIC, payment details), regular security audits and penetration testing, two-factor authentication for sensitive accounts, automated fraud detection systems, and strict access controls for employees. While we strive to protect your information, no method of transmission over the Internet is 100 percent secure.
6. Data Retention
Mehfoz keeps user account, listing, transaction, inspection, protection, support, and audit records for as long as needed to provide services, resolve disputes, meet legal or operational requirements, and protect platform safety. You may contact support for account or data requests, subject to applicable laws and platform security requirements.
7. Your Rights
You have the right to: access your personal information stored by us, correct inaccurate information, delete your account and associated data, opt out of marketing communications, request a copy of your data in a portable format, and lodge a complaint with relevant authorities. To exercise these rights, contact us at privacy@mehfoz.pk.
8. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our Service and store certain information. Cookies help us understand how you use our platform, remember your preferences, and provide personalized experiences. You can instruct your browser to refuse cookies or alert you when cookies are being sent, but some parts of our Service may not function properly.
9. Childrens Privacy
Mehfoz is not intended for use by anyone under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove it from our records.
10. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last updated date. For significant changes, we will send email notifications. You are advised to review this Privacy Policy periodically.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at: Email: privacy@mehfoz.pk, Phone: 0321 00 11 222, Address: 1st Floor, Fazal Tower, Kohinoor City, Faisalabad.
Summary of Your Rights
Your privacy matters. You have full control over your data on Mehfoz:
- ✓ Access your data anytime
- ✓ Update or correct information
- ✓ Delete your account permanently
- ✓ Opt out of marketing
- ✓ We never sell your data